Exceptional Customer Experience with Exterior Patio Shades

Window Treatments

Project Highlight: Exceptional Customer Experience with Exterior Patio Shades

Location:

Made in the Shade Wilmington, NC

Project Overview:

When Jim and Regina sought to enhance their outdoor living space with custom exterior shades, they faced significant challenges. Their prior experience with a different local company had left them disappointed and financially burdened. Despite paying for a product that was never delivered, they remained determined to find a trustworthy solution. That’s when they discovered Made in the Shade Wilmington.

The Challenge:

Jim and Regina required exterior patio shades for their pergola to provide protection from the sun and wind. Their pergola, constructed from an extruded composite material with a honeycomb center, presented unique installation challenges. Additionally, their previous negative experience made them understandably cautious about selecting another provider.

The Solution:

Brian and Barbara of Made in the Shade Wilmington approached the project with empathy, professionalism, and a focus on building trust. They:

  • Consulted Thoroughly: During an in-home visit, they listened carefully to Jim and Regina’s concerns and outlined their detailed process for deposits, ordering, and installation, putting the couple at ease.
  • Selected a Custom Solution: Jim and Regina chose Made in the Shade’s proprietary exterior shades from Eclipse, featuring a 5” cassette SD and Suntex Carbon 97% fabric.
  • Ensured Expert Installation: To address the unique challenges of the pergola material, Brian enlisted the assistance of a factory representative from Eclipse. This collaboration ensured the shades were installed with best practices and to the highest standards.
  • Maintained Communication: Recognizing the importance of transparency, Brian kept Jim and Regina informed at every step, from production updates to scheduling installation.

The Results:

The project was completed efficiently and exceeded Jim and Regina’s expectations. The shades were installed seamlessly, providing the functionality and aesthetic they envisioned. The couple was particularly impressed with:

  • Attention to Detail: The team’s recognition of the pergola’s unique material and their proactive measures to address installation concerns.
  • Exceptional Customer Service: Frequent communication and responsiveness that built confidence throughout the process.
  • High-Quality Products and Workmanship: Custom-made motorized shades with sensors that perfectly suited their needs.
After Exterior Shade Installation

After the exterior shade installation.

jim patio before
Before the exterior shade installation.

Customer Google Review

(5/5)

Customer Testimonial: “After wasting many months trying to work with several other local dealers (including one who still is holding our deposit), we were very fortunate to find Made in the Shade of Wilmington. It took Brian and Barbara less than a month from our initial phone call to get quality, reasonably priced, Custom Made Outdoor Motorized Shades (with Sensors) for our Pergola ordered/delivered and installed!

Brian and Barbara kept us informed at every step; answered every question and concern throughout the process. They even had a factory representative help with the install, which was a nice surprise to us. Not any aspect of this project could have gone any better, even down to the cleanup (like no one was ever here). Brian and Barbara, we just want you to know you have customers who appreciate your work and how easy you both are to work with. Thanks!”

Looking Ahead: Jim and Regina are so pleased with their new shades that they are already planning a second phase of improvements. Made in the Shade Wilmington’s dedication to quality and customer satisfaction continues to set them apart as the go-to provider for window treatments in the Wilmington area.

Conclusion: This project exemplifies how Made in the Shade Wilmington’s commitment to professionalism, clear communication, and customized solutions can transform even the most challenging projects into success stories. Jim and Regina’s glowing review underscores the value of trust and attention to detail in creating lifelong customers.

You can trust us with your window treatment needs too! Reach out today for your free in-home consultation.

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